KPMG Managed Services Outlook 2026: How companies are managing operations, governance and the use of AI

Our KPMG Managed Services Outlook 2026 sheds light on how companies are using managed services to manage technological transformation in the long term. It is based on an international survey of 1,224 executives, including decision-makers from Germany.

The focus is on the question of how new technologies can be reliably introduced into operations, especially where AI needs to be introduced, secured and scaled in a structured manner. Managed services are therefore becoming a key lever for anchoring transformation in everyday life.

Find out

• why cyber security is the entry point into managed services for many companies,
• what role AI‑management plays in the successful use of the technology
• and which managed services use cases are currently gaining in importance and will continue to do so in the coming years.