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Banking transformation: The new agenda

The report shows how leading banks are realigning their operating models to be more efficient, resilient and technology-based.

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Cost pressure, competition and new customer expectations are fundamentally changing the banking sector. Our report "Banking Transformation: The New Agenda" analyzes how banks are increasing their operational efficiency and successfully implementing transformation - based on a survey of 228 decision-makers worldwide.

Five key findings

  • Transformation starts with a clear vision.
  • Cost reduction and change must be structurally linked.
  • Technology alone is not enough - it must be part of a holistic transformation.
  • Implementation requires clear responsibilities and transparency.
  • External expertise - for example in the use of generative AI - can increase speed, security and quality.